Extreme Bolt & Fastener is pleased to share the results of our most recent customer feedback survey, which we conduct bi-monthly. We continually strive to better meet our customers needs. If you are a customer of Extreme Bolt & Fastener and have feedback to share, please click here to share your feedback.

Customer Comments

  • You have done a good job for us!
  • Thank you, Jim!
  • Expensive, custom stuff. It's best to talk to a human when planning this. You guys were most helpful, and you delivered as you said you would.
  • Very helpful and professional staff. I will be a return customer.
  • Dean was a pleasure to work with. He did his best to understand my exact requirements and helped me save on cost and time by doing this. I will come to him in the future!
  • Always like working with Katie

 

  • Jim, says what he can do and he is right on the delivery date
  • I deal with James Sullivan who is a knowledgeable & expertise handled all our orders. He is awesome!!
  • Always informative and service oriented. Thank you.
  • We saved significant amount of money.
  • Delivery date was half the time as quoted. Parts are correct. Couldn't be happier. Thank You
  • Cost, quality and delivery are all equal imporance in buying decisions and overall Extreme Bolt has been excellent at all three. thanks!

Feedback December 2017 - January 2018

Quality Feb2018 a
 
Value Price Feb2018 a
 
Customers were asked to rate our product quality on the scale: very unsatisfied, unsatisfied, neutral, satisfied and very satisfied. None rated us very unsatisfied, unsatisfied, or neutral. Customers were asked to rate our product value and price on the scale: very unsatisfied, unsatisfied, neutral, satisfied and very satisfied. None rated us as very unsatisfied, unsatisfied, or neutral.

 

PurchaseProcess Feb2018 revc  Supplier Feb2018 a 
Customers rated the purchase process as very unsatisfied, unsatisfied, neutral, satisfied or very satisfied. None responded very unsatisfied or unsatisfied; one "neutral" for on-time delivery.  Customers were asked to rate us in comparison to other similar supplies as: terrible, worse, same, good or excellent. No customers rated us as terrible, worse, or same.

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